Due to hygiene reasons, we're not able to accept returns on cosmetic glitters, face jewels or cosmetics and wigs that have either been opened, part used or the seal has been broken, or the item removed from the inner packaging/net.
If you have placed an order and have changed your mind, then you are eligible for a refund under the Consumer Contracts Regulations 2014. We can only accept back items that have been unused and are still in all their original packaging, so they can be resold. Any items that have been damaged or have clearly been used will not be refunded.
You need to inform us that you'd like a refund within 14 days of receiving the items.
You then have a further 14 days to return any items to us.
You are responsible for the return postage costs and the safe return of any items. We can not be held responsible for any items lost in the post. We'd recommend using a tracked postal option if the package is of a significant value.
If you have selected an upgrade to your postage option (such as next day delivery) with your order, these will not be refunded.
A refund will then be issued for any unused items returned that are in a resale-able condition within 14 days, refunded back to the same payment method.
Returns should be sent to
Festival Glitter Make Up Or Break Up Ltd 2nd Floor Afflecks 52 Church Street Manchester M4 1PW
